Customer pre-sales interaction

Customers who intend to purchase Busysoft software are encouraged to take a demonstration of the product. The sales and marketing executives can do product demos via in-premise, online, videos, or webinars depending on customers convenience. They are sometimes supported by customer support executives and system analysts.The demonstration includes:

• Understanding of customer business model
• Knowing customer business requirements
• Explanation of various business model implementation
• Software demonstration and working test cases
• Discussion on similar deployments and customers
• Description of software and hardware needs
• Total Cost of the project
• Implementation plan
• Post-Sale support
• Annual Maintenance Contracts (AMC)

We also try to answer queries such as

• What are the deployment platforms and models allowing for easy implementation and integration?
• How long will implementation take?
• Will it be easy to learn for users yet powerful for business operations?
• What type of Software Support and its cost?
• What about data security and accessibility of data?
• What type of hardware or software is needed?
• What type of support services and uptime of software on various deployment modes?
• How about customizations of flow procedures and costs?
• What about software updates as per the changing business environment?
• Will Upgraded software work without fail or remain as functional as before?
• What type of precautions and data backup are required?
• What are disaster recovery plans?

How to order

On request of the customer Busysoft presents a product introduction guide, brochure, and a proposal with the quotation. The proposal includes:

• Management Overview
• Product Quotation
• Software Modules & features included
• Hardware and Software Requirements
• Network Diagram
• System Network Architecture
• Payment Terms
• Bank Details
• Statutory details of Busysoft Systems Pvt. Ltd.

After approval of the quotation, a purchase order is to be issued by the customer. On receiving a purchase order or letter of intent, Busysoft generates a Proforma Invoice. The customer pays an advance amount as per the terms and conditions to start the product implementation.

Mode of Payment

All payments should be made via Online Bank Transfer/Pay Order/Draft/Cheque in favour of "BUSYSOFT SYSTEMS PVT. LTD." payable at DELHI on any Indian Bank.

Mode of Deployment

We have three deployment options depending on the product.These options are On-premises, Hosted, and Cloud.

On-Premises

This deployment model is the traditional model. The customer needs to purchase servers, operating systems, database management systems, power, air-conditioning infrastructure, security, human resources, installation, operations, support, maintenance, up-gradation, integration, and customization. This type of model is more secure and enjoys viable options for small and medium-scale customers.

Hosted

In this environment,the customer takes the services of a third-party data centre. In this option Busysoft does not provide data centre services. We can use these data centre servers to deploy the application. The customer accesses the data using the internet via a web browser or through other means such as VPN and Citrix servers. The customers responsibility of maintaining infrastructure is not required to avoid capital expenditure. However, the costs for customizations, upgrades, integration, and support and service still exist since you own the software deployed.

Software as Service (SaaS)

In this model, the customer has to pay-per-month per-user-based subscription. Busysoft deploys the software on a shared server. Busysoft charges a small setup fee and a minimum commitment period,and customers can renew subscriptions periodically.

Mode of Delivery (Shipping Policy)

Busysoft can deliver software products depending on its type and capabilities. The software product deployment method will determine the way of delivery. The mode of deployment can be of three types On-Premise, hosted, or Cloud (SaaS). Depending upon this, we can deliver the product via electronic software delivery, physical delivery, or software as a service (SaaS).

Electronic Software Delivery (Via internet)

The customer can download the software from a link given after purchasing the software. This file is generally in ZIP or RAR format, easily downloaded and extracted at the customer site. These files are stored in secured servers and are checked for viruses, and are error-free. However, customers are requested to scan the files from reputed virus scanners.

• This is delivered within 24 Hours during working days.

Physical DVD/CD/Pen Delivery

The customers are sent a DVD or Pen drive (flash Drive) with software, drivers, and manuals. The software is generally in a ZIP or RAR file, easily downloaded and extracted at the customer site. These files are checked for viruses and are error-free. However, customers are requested to scan the files from reputed virus scanners. This is delivered depending on the customer’s location.

• In India, it is delivered within 7 working days, outside India, it is delivered within 2-3 weeks.
• All deliveries are done via surface transport. If required, quick delivery services can be used. The service charges for this service are to be paid by the customer directly to delivery service agents.

Software as Service (SaaS) Pre-installed on the cloud server

SaaS is a software licensing and delivery model in which software is permitted to be used on a monthly subscription basis and hosted centrally on Busysoft cloud servers.

• This is delivered and installed within 24 Hours during working days.

Terms and conditions

The general terms and conditions for software implementation, delivery, installation, training, warranty, support and annual maintenance contract arediscussed below. These conditions will depend upon individual contracts and purchase orders given by customers. These conditions will be superseded by any document signed between Busysoft and Customers.

Application Implementation Procedure and Deliveries

• As mutually decided after evaluating customer hardware, software, manpower and location
• The implementation procedure includes
  • Contract signed
  • Project Managers firmed at customer
  • Analysis of HW configuration and assessment and recommendations
  • Machine Integration Plan and Documentation
  • Delivery of system-tested
  • Modules installed at test Environment at site
  • Configuration of Modules
  • Alpha testing
  • User training – first level
  • User testing and configuration
  • Live Run of the entire application
  • Sign off from users

Onsite installation, training and support on sites where Busysoft engineers are stationed

• Busysoft team is stationed at Delhi, Jaipur, Chandigarh, Amritsar, Agra, and Lucknow in India.
• Onsite installation, training and support will be provided at these locations
• No visit expense will be charged for these locations.
• A period of 15 days is given for onsite visits installation, training, and support. No Professional charges are charged for 15 days, after 15 days professional charges are charged at ₹3,000 per day.

Onsite installation, training and support at other locations

• For onsite installation and training, all expenses will be paid by the customer.
• The expenses include:
  • Fares such as Air, Train, Bus, or any other mode of travel to the customers country/city/location.
  • Air travel will be a mode of transport if the customers location is more than 500 km.
  • All Visa Charges
  • comfortable Hotel stays
  • local conveyance
  • Daily meals
• A period of 15 days is given for onsite installation and training. No Professional charges are charged for 15 days, after 15 days professional charges are charged per man/day basis at ₹3,000 per day.
• One engineer will visit for installation and training
• All Installation and Training materials will be provided by Busysoft

Onsite Support Charges from a professional

• For onsite support, all expenses will be paid by the customer.
• The expenses include:
  • Fares such as Air, Train, Bus, or any other mode of travel to the customer's country/city/location
  • Air travel will be the mode of transport if the customer's location is more than 500 km.
  • All Visa Charges
  • comfortable Hotel stays
  • local conveyance
  • Daily meals
• Professional charges will be charged per man/day basis at ₹3,000/per day.

Online installation, training and support during warranty and AMC

• Online support is available throughout the warranty and AMC period.
• The Busysoft team will extend support to the customer’s team at all locations to ensure the successful completion of tasks.
• The team can call customer service centre numbers for online support daily from 10 am to 7 pm, Monday to Saturday (6 ays a week) and on special request during off hours and holidays.

Warranty Support Period

• 1-year online support from the date of the live run
• The warranty period will start from the date of the live run. The period taken for modificationsand new developmentswill not be added tothe extension of the warranty period.

Annual Maintenance Contract(AMC)

• The AMC charges are 15% of the total product price + 18% GST
• It will automatically start after1 year of Warranty period support.
• Busysoft will issue an AMC letter along with a Proforma Invoice. We reserve the right to deny support in case AMC charges are not paid within 1 month of the Proforma Invoice.
• This AMC is for online support and maintenance.
• In case a visit is required at a customer location, visit expenses are charged as given above.
• The same Series Version Upgrade is included in AMC.
• The comprehensive AMC Scope Includes
  • Adaptive Maintenance
    Must be adapted to meet the needs of new computing environments or more modern systems, databases, or networks New OS release, New Database release
  • Perfective Maintenance
    Must be enhanced to implement new business requirements, improve performance, etc.Add new modules, functions, and logic and improve performance.
  • Corrective Maintenance
    Must be changed because of errors found in the specification, design, or implementationIssue arising out of our design problems
  • Preventive Maintenance
    Day-to-day issues, suggestions on data feeding, backups, training, etc.

Increment in Annual Maintenance Contact (AMC) charges

• AMC charges are incremented at 5% of the AMC charges amount after every 1(one) year of product AMC. The first increment will be after 2 years of live run. i.e. if AMC charges are 10,000 then next year it will 10,500.

Commercial off-the-shelf (COTS) software as and where basis

• No changes or additions are allowed in the applications.
• The above quotation is for Commercial off-the-shelf (COTS) software. Customerscan ask for minor modifications in the application. We do not allow change in the basic design, structure and deployment of the application.
• In case additional changes are required, a separate charge is applicable based on User Requirement Specifications(URS). Busysoft will study and submit a design document based on URS. Both busysoft and the customer should freeze the specifications of the design document before starting the development.

Purchase order and Goods and Services Taxes (GST)

• The customer should issue a Purchase order. On placement of the purchase order, a proforma invoice will be generated by Busysoft.
• On receiving a Proforma Invoice, the customer should issue an advance cheque/or Bank Transfer.
• The purchase will attract additional Goods and Services Taxes (GST) as per Government of India rules. The current GST (IGST) applicable is 18%. (9% SGST + 9% CGST). The GST if applicable will be charged as per applicable government taxes at the time of billing.
• In case the customer resides outside India and pays in foreign currency, the purchase is considered an export. The export of goods or services is considered a zero-rated supply. GST will not be levied on the export of any kind of goods or services.
• All services Under SAC-998313 Information technology consultancy and support services
• All bills will be raised as per each payment received.

Cancellation policy

The Customers can cancel the purchase of a product and ask for a refund within a period of a maximum of 30 days from the date of purchase. The customers must send a cancellation request by email or a letter stating the reason for cancellation and ask for a return and refund.

It is assumed that the product was purchased by the customers after proper demonstration, design discussions, and deploymentdiscussions. The cancellation will not be accepted in cases of:

• The customer requires features, functions, and modules which are not available in the purchased product and were explained during the demonstration and installation.
• The customer wishes to use the product in a manner in which it is not intended for or can be used for. i.e. if the application has been deployed for Android devices and the customer wishes to use it for Apple devices.
• The customer is requesting to change deployment, design, and database. i.e. if the application has been developed and has been optimized and adapted for Google Chrome but not for Safari.
• If the customer is unwilling to deploy, purchase required Servers, Devices, Computers, System software, Operating systems and infrastructures. The infrastructure requirements are given beforehand in the preinstallation and perquisites requirement document.

Busysoft will initiate the cancellation and a refund will be processed as per the deployment and the product. Please check the return and refund policy.

Return and Refund Policy

After receiving the cancellation of an order Busysoft will refund the paid amount to the customer. This depends upon the product purchased and deployed. The refund is processed as per the deployment and the product.

On-Premises applications:

• How to initiate a refund request
  • Send a request email or a letter stating the reason for the return and refund request
  • The customer must acknowledge that they will return all materials.
  • The customer must acknowledge that they will uninstall the software and help Busysoft to uninstall the software from all servers, computers and devices.
  • The customer must acknowledge that they will not use software, or documentation for reverse engineering and share it with other competitors and parties.
• Returnable items in good condition
  • All manuals and documentation
  • All CD/DVD or software delivery disks such as pen drives supplied as per the installation sheet.
  • Hardware Dongle (if supplied)
  • The customer must destroy, and remove all copies of software, softcopies of manuals, and all documentation.
• Nonreturnable items
  • All Items are returnable
  • Data created during the installation period will not be taken by Busysoft.
• The procedure of product return.
  • The procedure will be initiated after receiving the return and refund request from the customer.
  • Busysoft will ask to return the supplied items. Once the supplied items are received, Busysoft will acknowledge and ask for access tothe devices on which the software was installed. The access should be given online. No visits will be made at the customer’s site. In case customers insist on an onsite visit, a separate visit expense will be charged. Please check the terms and conditions for such visit expenses. Busysoft will remove/uninstall the product from customers’ servers, computers and devices accordingly.
  • Busysoft will uninstall the software from all servers, computers and devices.
  • All data developed during the installation/implementation period will be removed from customers’ servers, computers and devices. No backup shall be maintained by Busysoft.
  • No data will be given to customers and Busysoft will not be responsible for the data.
• Refund timeline
  • The refund request will be completed within 10 working days of product return as explained above.
• Refund Amount
  • The expenses incurred for onsite visits, any other material supplied or services given will be charged and reduced from the paid amount.
  • The balance amount will be refunded accordingly.
• In what format the refund will be issued
  • All refunds will be given in the same mode as per advance received.
• Trial periods
  • No trial period for this type of installation.

Hosted

• How to initiate a refund request
  • Send a request email or a letter stating the reason for the return and refund request
  • The customer must acknowledge that they will return all materials.
  • The customer must acknowledge that they will uninstall the software and help Busysoft to uninstall the software from all servers, computers and devices.
  • The customer must acknowledge that they will not use software, or documentation for reverse engineering and share it with other competitors and parties.
• Refundable items in good condition
  • All manuals and documentation
  • All CD/DVD or software delivery disks such as pen drives supplied as per the installation sheet.
  • Hardware Dongle (if supplied)
  • The customer must destroy, and remove all copies of software, softcopies of manuals, and all documentation.
• Nonrefundable items
  • All Items are returnable
  • Data created during the installation period will not be taken by Busysoft.
• The procedure of product return.
  • After receiving the return and refund request.
  • Busysoft will ask to return the supplied items. Once the supplied items are received, Busysoft will acknowledge and deactivate the hosted application on the hosted server, and devices on which the software was installed. Busysoft may need to uninstall the customer’s side applications as well. The access to customer’s servers, computers and devices will be required. This access should be given online. No visits will be made at the customer’s site. In case customers insist on an onsite visit, a separate visit expense will be charged. Please check the terms and conditions for such visit expenses. Busysoft will remove/uninstall the product from hosted servers, customers’ servers, computers and devices accordingly.
  • Busysoft will uninstall the software from all hosted servers, computers and devices.
  • All data developed during the installation/implementation period will be removed from hosted servers as well as customers’ servers, computers and devices. No backup shall be maintained by Busysoft.
  • No data will be given to customers and Busysoft will not be responsible for the data.
• Refund timeline
  • The refund request will be completed within 10 working days of product return as explained above.
• In what format the refund will be issued
  • All refunds will be given in the same mode as per advance received.
• Trial periods
  • No trial period for this type of installation.

Software as Service (SaaS):

• How to initiate a refund request
  • Send a request email or a letter stating the reason for the return and refund request
  • The customer must acknowledge that they will return all materials.
  • The customer must acknowledge that they will uninstall the software and help Busysoft to uninstall the software from all servers, computers and devices.
• Returnable items in good condition
  • All manuals and documentation
  • All CD/DVD or software delivery disks such as pen drives supplied as per the installation sheet.
  • Hardware Dongle (if supplied)
  • The customer must destroy, and remove all copies of software, softcopies of manuals, and all documentation.
• Nonreturnable items
  • All Items are returnable
  • Data created during the installation period will not be taken by Busysoft.
• The procedure of product return.
  • After receiving the return and refund request.
  • Busysoft will ask to return the supplied items. Once the supplied items are received, Busysoft will acknowledge and deactivate the hosted application on its server, and devices on which the software was installed. Busysoft may need to uninstall the customer’s side applications as well. The access to customer’s servers, computers and devices will be required. This access should be given online. No visits will be made at the customer’s site. In case customers insist on an onsite visit, a separate visit expense will be charged. Please check the terms and conditions for such visit expenses. Busysoft will remove/uninstall the product from customers’ servers, computers and devices accordingly.
  • Busysoft will uninstall the software from all its servers, computers and devices.
  • All data developed during the installation/implementation period will be removed from Busysoft servers as well as customers’ servers, computers and devices. No backup shall be maintained by Busysoft.
  • No data will be given to customers and Busysoft will not be responsible for the data.
• Refund timeline
  • The refund request will be completed within 10 working days of product return as explained above.
  • In what format the refund will be issued
  • All refunds will be given in the same mode as per advance received.
• Trial periods
  • No trial period for this type of installation