Customers who intend to purchase Busysoft software are encouraged to take a demonstration of the product. The sales and marketing executives can do product demos via in-premise, online, videos, or webinars depending on customers convenience. They are sometimes supported by customer support executives and system analysts.The demonstration includes:
We also try to answer queries such as
On request of the customer Busysoft presents a product introduction guide, brochure, and a proposal with the quotation. The proposal includes:
After approval of the quotation, a purchase order is to be issued by the customer. On receiving a purchase order or letter of intent, Busysoft generates a Proforma Invoice. The customer pays an advance amount as per the terms and conditions to start the product implementation.
All payments should be made via Online Bank Transfer/Pay Order/Draft/Cheque in favour of "BUSYSOFT SYSTEMS PVT. LTD." payable at DELHI on any Indian Bank.
We have three deployment options depending on the product.These options are On-premises, Hosted, and Cloud.
This deployment model is the traditional model. The customer needs to purchase servers, operating systems, database management systems, power, air-conditioning infrastructure, security, human resources, installation, operations, support, maintenance, up-gradation, integration, and customization. This type of model is more secure and enjoys viable options for small and medium-scale customers.
In this environment,the customer takes the services of a third-party data centre. In this option Busysoft does not provide data centre services. We can use these data centre servers to deploy the application. The customer accesses the data using the internet via a web browser or through other means such as VPN and Citrix servers. The customers responsibility of maintaining infrastructure is not required to avoid capital expenditure. However, the costs for customizations, upgrades, integration, and support and service still exist since you own the software deployed.
In this model, the customer has to pay-per-month per-user-based subscription. Busysoft deploys the software on a shared server. Busysoft charges a small setup fee and a minimum commitment period,and customers can renew subscriptions periodically.
Busysoft can deliver software products depending on its type and capabilities. The software product deployment method will determine the way of delivery. The mode of deployment can be of three types On-Premise, hosted, or Cloud (SaaS). Depending upon this, we can deliver the product via electronic software delivery, physical delivery, or software as a service (SaaS).
The customer can download the software from a link given after purchasing the software. This file is generally in ZIP or RAR format, easily downloaded and extracted at the customer site. These files are stored in secured servers and are checked for viruses, and are error-free. However, customers are requested to scan the files from reputed virus scanners.
The customers are sent a DVD or Pen drive (flash Drive) with software, drivers, and manuals. The software is generally in a ZIP or RAR file, easily downloaded and extracted at the customer site. These files are checked for viruses and are error-free. However, customers are requested to scan the files from reputed virus scanners. This is delivered depending on the customer’s location.
SaaS is a software licensing and delivery model in which software is permitted to be used on a monthly subscription basis and hosted centrally on Busysoft cloud servers.
The general terms and conditions for software implementation, delivery, installation, training, warranty, support and annual maintenance contract arediscussed below. These conditions will depend upon individual contracts and purchase orders given by customers. These conditions will be superseded by any document signed between Busysoft and Customers.
The Customers can cancel the purchase of a product and ask for a refund within a period of a maximum of 30 days from the date of purchase. The customers must send a cancellation request by email or a letter stating the reason for cancellation and ask for a return and refund.
It is assumed that the product was purchased by the customers after proper demonstration, design discussions, and deploymentdiscussions. The cancellation will not be accepted in cases of:
Busysoft will initiate the cancellation and a refund will be processed as per the deployment and the product. Please check the return and refund policy.
After receiving the cancellation of an order Busysoft will refund the paid amount to the customer. This depends upon the product purchased and deployed. The refund is processed as per the deployment and the product.