Privacy Policy

Privacy Policy

Effective starting: Jan 1, 2023

Our Privacy policy is directed towards two types of information. These include:

When using our website, applications for subscribing to our services:

Our privacy policy is defined as follows:

• Clients using our website asking for product brochures, information, demonstrations
• Employees submitting information regarding employment
• Customer service request for support and training

Information we collect:

• Identifiers, such as name, email address, unique identifiers associated with the user or user account, IP Address
• Commercial information, such as purchase details, transaction records, billing information, maintenance or service contract period expiry, billing address, payment card details
• Internet or other electronic network activity information, such as information about your usage of the Services, IDs,visits to websitesdata, device and connection information, browser information, crash data, referring/exit URLs, IP Address
• Visual information, such as photos, with your consent, recordings of your attendance at our events, meetings
• Professional or employment information, such as job title, company name, company domain
• Geolocation data, such as your rough location, IP address and time zone
• Extrapolations We can draw information about you based on other personal information we collect, such as preferences, interests, user behaviour data
• Sensitive personal information, such as login credentials and passwords

Purpose of collection and disclosing:

• Providing the Services
• User authentication
• Service access controls
• Billing
• Analytics and research
• Marketing
• Detecting security incidents
• Debugging
• Internal research
• Service enhancements
• Customer support

Recipients of Disclosures for Business Purposes:

• Busysoft Companies
• Busysoft Partners
• Busysoft Service Providers

Recipients of “Sales” or “Sharing:

• Third Party Advertising Providers

Information we share with third parties

• Identifiers, such as name, email address,
• Commercial informationNo information is shared
• Internet or other electronic network activity information No information is shared
• Visual information No information is shared
• Professional or employment informationNo information is shared
• Geolocation data, such as your rough location, IP address and time zone
• Extrapolations No information is shared
• Sensitive personal informationNo information is shared

Your client’s data when using our on-premise or cloud applications:

Our privacy policy is defined as follows:

• Data collected at clients’ on-premise or cloud applications
• This includes applications such as Labmate®, Hospmate®, Docmate® etc. These are used by Medical DiagnosticLaboratories, Hospitals and Clinicians to collect information about patients.
• Busysoft Companies, Busysoft Partners, Busysoft Service Providers do not share or submit client’s data to any external third party or parties. A separate non-disclosure agreement or communication is requested for such requirements.

Information we collect for your clients in application:

• Identifiers, such as name, email address, unique identifiers associated with the user or user account, IP Address
• Commercial information, such as your client purchase details, transaction records, billing information, billing address, payment card details
• Internet or other electronic network activity information, such as information about your usage of the Services, IDs,visits to your websitesdata, device and connection information, browser information, crash data, referring/exit URLs, IP Address
• Visual information, such as photos, personal ID documents, and personal documents uploaded by your clients
• Professional or employment information, such as job title, company name, company domain
• Geolocation data, such as rough location, IP address and time zone
• Sensitive personal information, such as login credentials and passwords

Purpose of collection and disclosing:

• Providing the Services to your clients
• User authentication
• Service access controls
• Billing
• Analytics and research
• Marketing
• Detecting security incidents
• Debugging
• Internal research
• Service enhancements
• Customer support

Recipients of Disclosures for your Business Purposes:

• Your Partners
• Your Users
• Service Providers for sending information to your clients
• Third-Party Apps

Recipients of “Sales” or “Sharing

• NA

Changes to our Privacy Policy:

We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on the Services homepages, and login screens, or by sending you an email notification. We will also keep prior versions of this Privacy Policy in an archive for your review. We encourage you to review our privacy policy whenever you use the Services to stay informed about our information practices and the ways you can help protect your privacy.

If you disagree with any changes to this privacy policy, you will need to stop using the Services and deactivate your account(s), as outlined above.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing services, complying with legal obligations, resolving disputes, and enforcing agreements.

User account data is retained as long as the account is active. If a user requests account deletion, we will delete or anonymize personal data within 30 days, unless retention is required by applicable laws.

Data Deletion

Users have the right to request deletion of their personal data.

You can request deletion of your data by:

• Sending an email to: contact@busysoftsystems.com.
• Requesting account deletion from within the application (if available).

Upon receiving a valid request, we will process and delete your personal data within 30 days, unless retention is required for legal or regulatory purposes.