Introduction
Busysoft Systems Private Limited, with its registered office in Delhi (India) hereinafter referred to as “Busysoft” develops and manages websites, online software and mobile apps, including the Flabomate App. This app will be used by healthcare providers, hereinafter referred to as “Client (s)”. The app is intended for sample collection executives, and/or legal representatives of the healthcare providers hereinafter referred to as “User” when referring to the “users of the app”.
Terms and conditions privacy statement
By using the Flabomate App, you accept all terms and conditions as set out in this privacy statement. If you do not agree to the terms and conditions set out in this privacy statement, Busysoft will ask you to stop using the Flabomate App immediately.
Purpose and target group privacy statement
The privacy statement provides Data Subjects/Users and healthcare providers that use the Flabomate App with an understanding of how Busysoft processes and protects Personal Data on instructions from the Clients. Although Busysoft cannot be considered the Controller of the processing in the Flabomate App, it is aware, for reasons of transparency, of the importance of providing information about the processing of Personal Data.
Flabomate App and purpose of processing
The purpose of processing in the Flabomate App is to help the users’ i.e. “Phlebotomists” to collect the samples from the patients from home. A patient can request home sample collection from the clients (the medical testing laboratories). The request is recorded in the Home Collection Management (HCM) Application. The HCM application provides all the data to the Flabomate App on request after login. The data provided to the app using APIs includes:
| User data |
Category |
Field requirements |
| Name |
Personal |
Mandatory |
| Date of Birth |
Personal |
Non-Mandatory |
| Age |
Personal |
Mandatory |
| Gender |
Sensitive |
Mandatory |
| Address |
Personal |
Mandatory |
| Mobile Number |
Personal |
Mandatory |
| Email |
Personal |
Non-Mandatory |
| Tests Required |
Important |
Mandatory |
| Samples to be collected |
Important |
Mandatory |
| Amount to be collected |
Important |
Mandatory |
The data collected by the app includes:
| User data |
Category |
Field requirements |
| Sample collection date time |
Important |
Mandatory |
Patient documents such as Doctor prescription slips and another
document picture (if allowed by the patient) |
Not Important |
Non-Mandatory |
| Patient ID proof pictures (If allowed by the patient) |
Not Important |
Non-Mandatory |
| Charge Amount |
Not Important |
Non-Mandatory |
This data is not stored in the Flabomate App. These contents are collected and submitted via APIs and are stored in the online Home Collection Management (HCM) application.
Data stored and collected by the Flabomate App
The Flabomate Appstores the following user data (Phlebotomist) in temporary shared preference and is washed after logout. This is used to authenticate the user in the HCM application. The HCM application provides the data using APIs after authentication only.
| User data |
Category |
Field requirements |
| User ID |
Important |
Mandatory |
| Centre ID |
Important |
Non-Mandatory |
| Registration code |
Important |
Mandatory |
| Mobile No |
Important |
Mandatory |
| Email Id |
Non Important |
Non-Mandatory |
| User Name |
Important |
Mandatory |
The data collected by the app includes:
| User data |
Category |
Field requirements |
| Geolocation of the user |
Important |
Mandatory |
Retention period
The Flabomate Appstores user authentication data in temporary shared preference and washed after logout. The geolocation data is stored in the Home Collection Management (HCM) application and is retained for monitoring and controlling purposes by the clients. Busysoft has no control over the purpose and usage of this information.
Transfer to third parties
To ensure that the Flabomate App works properly, third parties may be engaged, for example, for sending SMSs for notification and authentication. The OTP includes
| User data |
Category |
Field requirements |
| Login OTP |
Important |
Mandatory |
Start OTP
(To start the collection process,
This OTP is sent to the Patient by HCM application
at the time of home collection registration) |
Important |
Mandatory |
Duty to report data breaches
Any data breaches must be reported by the Data Controller(s) i.e. clients to the designated authority. Where necessary and possible, Busysoft is obliged to cooperate with this.
Security measures
Busysoft takes appropriate technical and organizational security measures to protect Personal Data against loss or any kind of unlawful processing. As an organization, Busysoft is committed to information security and quality management. Busysoft is also in the process of acquiring certification to both ISO 27001 (information security) and ISO 9001 (quality management).
The security measures taken about the Flabomate App include, amongst others:
- Encrypted transport of data
- Encrypted storage of user data
- 2-factor authentication
- Obligation of secrecy for staff of Busysoft
- Logging actions in the system
- Encrypted storage of data in the local storage of the smart device of the end user.
Busysoft cannot be held liable if unauthorised persons gain access to the Personal Data through actions outside the control of Busysoft.
Your rights
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- The right to complainto a supervisory authority
Busysoft supports the clients (the controller of the application data) in its efforts to comply with the statutory provisions relating to the rights of the users. This may include the right to inspection by the users. If you, as a user, wish to use any of the aforementioned rights, you may contact the Clients (Controller) for whom you are working.
Liability
Busysoft has taken the utmost care and attention to ensure that the information contained in this privacy statement is correct. However, errors and omissions may occur. Busysoft accepts no liability whatsoever for any losses sustained due to errors or irregularities nor for any damage caused by the use or dissemination of this privacy statement.
Changes to the privacy statement
Busysoft reserves the right to change the privacy statement from time to time if necessary due to changes in legislation or other developments. These changes are communicated by push notification to Users of the Flabomate app. You can also find an update of the latest version of the privacy statement in the app. Busysoft is not responsible if the push notifications function on the User’s device has not been activated. If you have any questions about this privacy statement, you can send an email to support@busysoftsystems.com or call telephone number +91 011-40073845, 011-40073846, 011-49039444 on working days during office hours.
