Busysoft Provides three types of technical support agreements are Warranty, Annual Maintenance Contract, and incident support.
The warranty support is to manage the application generally for 12 months from the Final user acceptance date. The warranty period may change as per contract agreements. The warranty covers the following:
A yearly maintenance contract (AMC) is available with a nominal fee after the warranty period expires. The features of the AMC service are the same as the warranty period. Busysoft may not update the product as per the contract If the customer skips the AMC service in between. In such cases, the existing product is to be maintained.
The above services are also available on a per-incident or hourly basis for those customers who elect not to have a customer support contract with Busysoft. Product updates are available at 50% of the retail cost for these customers.
Busysoft Customer Support Department plays long before any problem or issue arises. Our Support Team works on various defined policies, which also include Information Security Policies & Maintenance Plans.
Busysoft also provides Product Manuals to each client with a FAQ section on our website to ensure our clients’ service is always available online. Customers have access to our extensive online help system and comprehensive tutorials.
We always endeavor our customer service employees with extensive training programs to ensure they are answerable to any clients’ questions and help solve their queries.
Clients receiving Busysoft customer support are entitled to many support requests, including technical assistance and “How To” answers from our help desk. We provide unlimited telephone support for technical problems that develop during the operation of the software.
Our live customer support executive representatives handle all inquiries.
Busysoft updates the software to all supported customers under warranty and annual maintenance. The changing business policies, regulatory requirements, agencies, and other requirements can require software updates. Our software products include an update with new reports, enhancements, and changes.Our update service results in substantial savings compared to other vendors who charge for required updates or classify an update as an upgrade to justify the fee.
The customer can request onsite visits. However, all Onsite visits are chargeable as per the contract.
Busysoft plans rigorous training programsfor the support team to gain better product knowledge & troubleshooting skills. Our people can handle your queries independently; however, our in-house escalation matrix helps the support team to contact & refer to the next level for more complex issues. Busysoft always empowers its people to provide vital customer service by giving them the tools & skills to work well with esteemed customers.
Customer service is an ongoing proposition that should radiate from the owner to each employee. Offering excellent customer support includes showing that our business is reliable and consistent over time. We continually explore new methods so our clients can reach us more effectively. We have an ever-ending program to conduct surveys from our clients on a formal & informal basis in regular intervals about what we can do to improve our service or go the extra mile. We always believe that Improvement to the service level is a never-ending process, and we endeavor to do so since 1988.
Customer Support is available during the regular working hours of Busysoft. However, in extreme circumstances, the period may extend beyond the working hours of the company. The general working hours are 9 am to 7 pm 6 days a week. Sundays and other holidays, the service center does not operate. However, the customer can contact their service partners for personal support depending upon their availability.