Labmate AuthResApp

Introductions

Labmate AuthoRes: The Ultimate Secure Authentication App for Pathologists & Radiologists

Streamline your professional workflow and ensure report integrity with Labmate AuthRes, the dedicated mobile platform designed for medical professionals. This app empowers certified pathologists and radiologists to securely review, authenticate, and digitally sign all laboratory results and imaging reports directly from their mobile device, anytime, anywhere.

Overview

A labmate-Outreach marketing management app assists marketing professionals in strategically targeting the B2B sources and tracking their engagement efforts.

The key functions include:

• Securely authenticate & sign lab results anytime, anywhere.
• Pathologist app: E-sign, access & manage lab reports securely.
• Instant lab report authentication & digital signature for pathologists.
• Fast, secure digital signatures for pathology lab reports.
• Pathologist's mobile dashboard: Sign off reports securely on the go

Key Features & Benefits:

• Robust, Secure Authentication: Patient data privacy and security are prioritised above all. The app uses industry-leading encryption and secure login protocols to ensure only authorised medical professionals can access and authenticate sensitive reports. All activity is compliant with relevant healthcare regulations (e.g., HIPAA, GDPR, ABDM standards).
• Seamless Digital Signatures (E-Signature): Apply your legally compliant digital signature to pending reports with a single tap. This feature eliminates manual, paper-based signing processes, accelerates report turnaround times, and validates the authenticity of the diagnosis.
• For Pathologists: Instantly access and review a wide range of pathology results—Haematology, Biochemistry, Microbiology, Histopathology, and more. Verify test parameters against normal ranges and provide final, authenticated sign-off with ease.
• For Radiologists: Securely view high-quality imaging reports, associated clinical details, and final recommendations. Authenticate and finalise your radiology interpretations instantly, speeding up patient treatment paths.
• Anytime, Anywhere Access: Manage your reporting workload efficiently. Whether you are in the clinic, at home, or on the move, you have full control over the authentication queue and final sign-off process.
• Real-time Synchronisation: Labmate AuthResseamlessly integrates with your existing Labmate.net ERP LIMS Laboratory Information Management System (LIMS), Radiology Information System (RIS). All actions taken on the mobile app are instantly synchronised with your primary systems.

How It Works

• Log In Securely: Access your personalised dashboard using verified professional credentials.
• View Pending Reports: See a clear list of all laboratory results or radiology reports awaiting your review and authentication.
• Review & Verify: Tap to view detailed reports, clinical history, and test data.
• Digitally Sign: Use your secure e-signature function to authenticate the document. The report is instantly marked as verified and released to the relevant stakeholders (hospitals, clinics, patients).

Who is this app for?

This application is an essential tool for:

• Medical laboratory Pathologists
• Board-Certified Radiologists
• Lab Directors
• Imaging Centre Directors

Download Labmate AuthRes today to optimise your reporting efficiency, enhance security, and bring digital transformation to your diagnostic workflow.

Screen Shots

Privacy Policy Labmate AuthRes App

(version 1.1, 1 December 2025)

This privacy policy is directed at the users of the Labmate AuthRes App.

Busysoft Systems Private Limited, with its registered office in Delhi (India), hereinafter referred to as “Busysoft”, develops and manages websites, online software and mobile apps, including the Labmate-AuthRes Android App. This application will be used by medical diagnostic laboratories, i.e., healthcare providers, hereinafter referred to as “Client (s)”. The application (mobile app) is intended for result checking and authenticating by reporting doctors. These reporting doctors, hereinafter referred to as “User” when referring to the “users of the app”. These generally are pathologists, microbiologists, radiologists and other such doctors who are authorised by medical diagnostic laboratoriesand/or legal representatives of the healthcare providers.

The Labmate AuthRes application (part of the Labmate.net ERP LIMS suite) operates as a high-security professional tool designed for pathologists and radiologists to securely review and authenticate diagnostic reports from mobile devices. Given that this application handles Protected Health Information (PHI) and sensitive professional credentials, its privacy framework is governed by a combination of global healthcare standards and updated 2025 regional regulations, such as India’s and HIPAA.

Below is a detailed breakdown of the privacy policy principles and data handling practices for the Labmate AuthRes app as of late 2025.

Overview of Data Collection and Purpose

The primary function of the AuthRes app is "Report checking, authentication, and release". To achieve this, the app collects specific categories of data necessary for professional verification and clinical workflow.

• Professional Credentials: For medical professionals, the app collects names, password-based authentication data.
• Clinical Data (PHI): The app accesses patient diagnostic data, including lab results, radiology images, and clinical histories, solely for medical review and authentication.
• Audit and Technical Logs: Under current (2025) regulations, the app maintains a mandatory one-year log of all access attempts, modifications, and authentication actions to ensure a complete audit trail.
• Purpose and target group privacy statement: The privacy statement provides Data Subjects/Users and healthcare providers who use the Labmate AuthRes App with an understanding of how Busysoft processes and protects Personal Data on instructions from the Clients. Although Busysoft cannot be considered the Controller of the processing in the Labmate AuthRes App, it is aware, for reasons of transparency, of the importance of providing information about the processing of Personal Data. Data is used exclusively to enable the "authentication and release" of reports, maintain regulatory compliance (ISO 15189, 21 CFR Part 11), and improve diagnostic accuracy through remote oversight.
• Labmate AuthRes App data and the purpose of processing: The purpose of processing in the Labmate AuthRes App is to help the users, i.e. “Reporting doctors”, to check and authenticate the patient results using mobile. The data collected or used by the app includes:

User’s data for login:

User's data	Category	Field requirements
Name of user	Personal	Mandatory for identification
Mobile Number	Personal	Mandatory required for login

The patient data fetched by the app from the server:

The patient data is fetched by the application using an API and is non-editable. The data is for identification purposes only. It shows the following for checking and authenticating results.

Patient Data	Category	Field requirements
Name	Demographic data	Shown always
Duration of visit	Demographic data	Shown always
Date of Birth	Demographic data	Shown always
Age	Demographic data	Shown always
Gender	Demographic data	Shown always
Mobile Number	Important	Shown always
Email	Demographic data	Shown always
Complete Address	Demographic data	Shown always
Test results of tests performed for the patient	Health Data highly-sensitive	Shown always
Test result status	Status non-sensitive	Shown always

The data collected by the app includes:

The following data is collected and updated by the app using API’s.

User's data	Category	Field requirements
Checking status flag	Important	Mandatory
Authentication status flag	Important	Mandatory
Date and time of checking and authentication	Important	Mandatory
Doctor’s geolocation	Important	Mandatory

This data is not stored in the Labmate Outreach App. These contents are collected and submitted via APIs and are stored in the online Labmate Outreach Management application database.

Advanced Security Safeguards in 2025:

Security is the cornerstone of the Labmate AuthRes platform, utilising multi-layered defences to protect against unauthorised access to medical records. Busysoft takes appropriate technical and organisational security measures to protect Personal Data against loss or any kind of unlawful processing. As an organisation, Busysoft is committed to information security and quality management. Busysoft has ISO 9001 (quality management) certification and is in the process of acquiring certification for ISO 27001 (information security).

The security measures taken about the Labmate AuthRes App include, amongst others:

• Encrypted transport of data
• Encrypted storage of user data
• 2-factor authentication
• Obligation of secrecy for the staff of Busysoft
• Logging actions in the system
• Encrypted storage of data in the local storage of the smart device of the end user.

Advanced Security Safeguards are:

• Authentication and Access Control: The app employs Access Control (RBAC), ensuring that a pathologist or radiologist can only access departments or tests for which they are specifically authorised. This is supplemented by Multi-Factor Authentication (MFA) and secure login sequences that include automatic logoffs after periods of inactivity.
• Encryption Protocols: All data is encrypted at two critical stages:
  • In Transit: Using industry-standard TLS 1.2+ and SSL protocols to protect data moving between the mobile device and the central LIMS server.
  • At Rest: Data stored on servers or temporarily cached on devices is encrypted using AES-256 or equivalent robust algorithms.
• Digital Signatures: Authentication actions often require a secure digital signature to prevent signature misuse and ensure that only verified medical practitioners have authorised a report.

Busysoft cannot be held liable if unauthorised persons gain access to the Personal Data through actions outside the control of Busysoft.

2025 Regulatory Compliance Framework:

The Labmate AuthRes app is designed to align with several key legal and clinical standards:

• Digital Personal Data Protection (DPDP) Rules 2025 (India):
  • Data Fiduciary Responsibility: Laboratories using Labmate are classified as "Data Fiduciaries," making them responsible for the lawful and secure processing of digital patient data.
  • Breach Notification: In the event of a security breach, authorities and affected individuals must be notified without undue delay, typically within 72 hoursby the Data Controller(s), i.e. clients. Where necessary and possible, Busysoft is obliged to cooperate with this.
  • Right to Erasure: Users (patients via the lab) have the right to request the deletion of their health data once the medical purpose is fulfilled, unless legal retention mandates apply.
• Clinical Standards:
  • ISO 15189 & 21 CFR Part 11: The software provides features that support international standards for medical laboratory quality and the use of electronic records/signatures.
  • NMC Clarification: It is critical to note that as of early 2025, the National Medical Commission (NMC) in India has clarified that remote authentication should not replace physical supervision in a laboratory environment to ensure report accuracy and ethical standards.

User Rights and Data Retention

Under the 2025 privacy regime, professional users and patients have enhanced control over their information:

• Right of Access and Correction: Medical professionals can review and update their profile information directly within the platform.
• Data Retention Norms: Personal identifiable information (PII) is retained only for as long as necessary for the clinical purpose or as required by law (e.g., medico-legal needs). For example, certain logs must be maintained for a minimum of one year for investigative purposes.The Labmate AuthRes App stores user authentication data in temporary shared preferences and is wiped after logout. The checking status, authentication status and geolocation data are stored in the Labmate.net ERP LIMS application database and are retained for monitoring and controlling purposes by the clients. Busysoft has no control over the purpose and usage of this information.
• Consent Withdrawal: Users can withdraw their consent for data processing at any time, which may involve disabling their access to the AuthRes platform.

Summary of Key Privacy Terms

Feature	Privacy Commitment
Sharing	No selling or trading of personal health information to third parties for marketing. To ensure that the Labmate AuthRes App works properly, third parties may be engaged, for example, to send SMSs for notification and authentication. The OTP includes User data Category Field requirements Login OTP Important Mandatory
Biometrics, password	Used for secure, high-integrity login but never shared externally.
Disaster Recovery	Continuous backups are maintained on HIPAA-compliant infrastructure to ensure service continuity.
Remote Wipe	Administrators can remotely erase data from a mobile device if it is reported lost or stolen.

This policy is subject to periodic updates to remain in alignment with evolving technology and legislative changes. Pathologists and radiologists are encouraged to review the most recent version of the policy directly through the Labmate Mobile App portal or within the application's settings.

Terms and Conditions Privacy Statement:

By using the Labmate-AuthRes App, you accept all terms and conditions as set out in this privacy statement. If you do not agree to the terms and conditions set out in this privacy statement, Busysoft suggeststhat you stop using the Labmate AuthRes App immediately.

Your rights

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• The right to complain to a supervisory authority

Busysoft supports the clients (the controller of the application data) in its efforts to comply with the statutory provisions relating to the rights of the users. This may include the right to inspection by the users. If you, as a user, wish to use any of the aforementioned rights, you may contact the Client (Controller) for whom you are working.

Liability

Busysoft has taken the utmost care and attention to ensure that the information contained in this privacy statement is correct. However, errors and omissions may occur. Busysoft accepts no liability whatsoever for any losses sustained due to errors or irregularities, nor for any damage caused by the use or dissemination of this privacy statement.

Changes to the privacy statement

Busysoft reserves the right to change the privacy statement from time to time if necessary due to changes in legislation or other developments. These changes are communicated by push notification to Users of the Labmate AuthRes app. You can also find an update of the latest version of the privacy statement in the app. Busysoft is not responsible if the push notifications function on the User’s device has not been activated. If you have any questions about this privacy statement, you can send an email to support@busysoftsystems.com or call the telephone numbers +91 011-40073845, 011-40073846, 011-49039444 on working days during office hours.

Names Focusing on Authentication and Trust

• Resultauth
• PathCheck
• LabVerify
• TrueReport
• AuthLab
• CertiPath
• HealthAssured
• VerifyVitals